Whitepaper

Business Process Management Using Adobe LiveCycle ES2

Abstract

The only thing companies can be certain today is that things are going to change tomorrow. Companies must be able to respond quickly to changes that may be due to competitive threats, economic fluctuation, strategic re-alignment, acquisitions, changing customer needs and compliance requirements. The changes may also be technological, as when the companies decide to replace their legacy systems with new enterprise platforms. Organizations can increase their agility by making it easier to manage, adapt, and gain visibility into their customer-facing and internal processes, but achieving this goal presents many challenges. These challenges can be very different depending on the role of each person involved in the process: the customer, the customer-facing employee, the process owner, and the IT manager.